General Questions
Q How quickly can you deliver?
A We will deliver your order within 1 - 3 working days from the date you placed your order, anywhere within the UK. (Except Isles)
Q Can I get a quote (or total price) on various product items?
A Just go to the shopping cart (via icons above) and add items to shopping basket to get total amount.
Q When do we pay?
A We prefer you to pay when you place your order, however we offer schools/charities the facility to pay after the event. However to offer this facility we do require prompt payment once their event is over.
Q How much sand do you need for each pack of 5 bottles?
Q Is there a brochure or catalogue?
A For a brochure call 01625 586768 or email us at enquires@crazysand.com
Q What are the delivery charges?
A For all Fundraising packs up to a value of £249.99 the delivery charge is £7.95, for orders over £249.99 delivery is FREE.
Q Can we return any unused goods?
A No we are unable to offer this service. You can of course return any damaged goods and we will give you a refund or exchange the goods. This normally includes a restocking and delivery charge.
Q Can I buy the products for non-fundraising events?
A Yes
Q How do I pay for the goods?
A You can pay by cheque, credit card or bank transfer.
Q What is the average parcel size for a fundraising/retail kit?
A All kits vary in size but the smaller kits are 30x30x30cms to the biggest kit which is 62x53x24cms. Box sizes may vary at time of dispatch
Q The online service is not working what do I do?
A Please call us on 01625 586768, leave a message if it's outside business hours and we will get back to you.
Crazy Sand Questions
Q How much sand do you need for each pack of 5 bottles?
Q Is there enough sand included in the prepacked kits for the bottles?
A Yes
Q Can you change the bottles or sand in the prepacked kits?
A No these are pre packed and cannot be changed, however you can order additional products to add to your pre packed kit. (See order form)
Q How do I work out how much profit I will make?
A Multiply our recommended selling prices by the number of bottles, then take off your purchase costs
Q How many colours of sand are there?
A
- Yellow
- Red
- Green
- Blue
- White
- Pink
- Purple
- Orange
- Black
- Lime Green
Q Do you have a set of instructions for Crazy Sand?
Q Do you have recommended selling prices for Crazy Sand?
Q How do I stop the sand from mixing in the bottle?
A Once the bottle has been filled very gently tap bottle on a flat surface, and then add more sand and repeat if necessary
Q Are the bottles made of glass or plastic?
A The bottles are made of good quality clear plastic, and comply with toy safety regulations.
Q How big are the bottles?
A The bottles range in size the smallest being the Donut which is 7.5 cm to the Dolphin which is 13.5 cms. The Christmas bottles are about 8cms high. For exact dimensions on all bottles click on more info next to the photo of each bottle (click here to go to bottle photos)
Q What quantity is the sand sold in?
A The sand is sold in 1 Kg bags.
Q Are there any new bottle shapes?
A We have introduced many new bottle designs over the last 22 years. Additional new products are planned over the course of the next few years.